Where’s My Order?

See the latest update on your package. You’ll need your order # and the email you ordered with.

What Your Status Means

  1. Not Yet ShippedWe’re getting your order ready. This takes 1–2 business days.
  2. Label CreatedIt’s packed and waiting for the carrier’s first scan, usually within 24–48 hours. Our tracking page shows this as Pre Transit or Order Fulfilled.
  3. In TransitIt’s with the carrier. Tracking doesn’t update at every stop, so a quiet day is normal.
  4. DeliveredThe carrier marked it delivered. Not seeing it? Check your porch and mailroom, and ask your neighbors.
More about tracking your order
When to Reach Out

Contact us with your order # if:

  • You need to change your address or order. Tell us right away: we can update it until your shipping label is created.
  • It’s been more than 2 business days and it hasn’t shipped
  • Tracking hasn’t moved in 5 business days, or still says “label created” after 7
  • It’s been 3 business days since tracking said delivered, and it still isn’t there
  • Something arrived damaged or wrong. Send a photo and we’ll send a replacement. No return needed.
  • Something’s missing. Check for a second box, then send a photo of what you got.
Contact Us

Quick Answers

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Still Need Help?

Have your order # handy and we’ll take it from there.

Email Us

Send us a message with your order #. We’re here every day, 8 AM–8 PM ET. Please allow up to 1 business day for a reply.

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Subscriptions

Skip a delivery, change dates, or cancel

How do I skip, pause or change my delivery date?

You can do it yourself on uprootclean.com, as long as it’s before your next charge date!

I was charged for a subscription I didn’t expect. What should I do?

We’ll help you sort it out! Email us at [email protected] and we’ll cancel your subscription so there are no more charges.

Can I swap products or change the quantity?

Need to make a change to your order? Contact us as soon as possible! Once your order starts processing, we’re unable to make changes. You can still upgrade (see Can I upgrade or exchange my item?) or return any items you don’t want.

How do I cancel my subscription?

You can cancel anytime, and we’ll take care of it for you.

How do I manage my subscription?

You can manage your subscription yourself on uprootclean.com!