Orders & Shipping
Where does my order ship from?
Orders ship from our US warehouse in Florida.
How long does delivery take?
Most US orders arrive within 3–5 business days after they ship.
Which countries do you ship to?
We ship directly to:
My tracking hasn’t updated or still says “label created.” What does that mean?
“Label created” means your order is packed and waiting for the carrier to pick it up. On our Track My Order page, it shows as Pre Transit or Order Fulfilled. The carrier usually scans it within 24–48 hours.
How do I file a shipping protection (SavedBy) claim?
If you added shipping protection at checkout, you can file a claim directly with SavedBy.
Bought on Amazon, Walmart, TikTok Shop or in a store?
Have a product question or need help with your warranty? We’re happy to help! Just email us at [email protected] with your proof of purchase (an order number or screenshot of your order confirmation works).
My order already shipped. Can I still cancel?
Once an order ships, we can’t cancel it, but you still have options!
How do I change my shipping address?
Contact us as soon as possible! We can update your address until a shipping label is created.
Can I add or remove items from my order?
Yes! Contact us as soon as possible. Once your order starts processing, we’re unable to make changes.
Can I upgrade or exchange my item?
Upgrades? Yes! Want to upgrade to a higher-tier product (like Pro to Ultra or Ultra to Turbo)? You can do that within 30 days of delivery. We’ll credit what you originally paid, and you’ll only pay the difference. Best part? You get to keep your…
Where is my order? How do I track it?
Track your order anytime with the link in your shipping confirmation email, or with our Track My Order button. You’ll need your order number (or tracking number) and the email you ordered with.
My order says delivered, but I don’t have it. What should I do?
Packages sometimes turn up a little later, so here’s where to look first:
I received an order I didn’t place. What now?
Please contact us so we can look into it.
Can I cancel my order?
Yes, as long as your order hasn’t been packed and labeled yet. Contact us right away: orders can start processing within hours.
I ordered by mistake. What can I do?
No worries, it happens!