Where’s My Order?

See the latest update on your package. You’ll need your order # and the email you ordered with.

What Your Status Means

  1. Not Yet ShippedWe’re getting your order ready. This takes 1–2 business days.
  2. Label CreatedIt’s packed and waiting for the carrier’s first scan, usually within 24–48 hours. Our tracking page shows this as Pre Transit or Order Fulfilled.
  3. In TransitIt’s with the carrier. Tracking doesn’t update at every stop, so a quiet day is normal.
  4. DeliveredThe carrier marked it delivered. Not seeing it? Check your porch and mailroom, and ask your neighbors.
More about tracking your order
When to Reach Out

Contact us with your order # if:

  • You need to change your address or order. Tell us right away: we can update it until your shipping label is created.
  • It’s been more than 2 business days and it hasn’t shipped
  • Tracking hasn’t moved in 5 business days, or still says “label created” after 7
  • It’s been 3 business days since tracking said delivered, and it still isn’t there
  • Something arrived damaged or wrong. Send a photo and we’ll send a replacement. No return needed.
  • Something’s missing. Check for a second box, then send a photo of what you got.
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How do I use my Uproot Cleaner?Updated 5 hours ago

No batteries, no refills. Just swipe and watch the hair come up! These steps work for the Mini, Pro and Max.

  1. On sturdy fabrics like carpet and couches, hold the tool at a 45° angle.
  2. Swipe in one direction, left to right or top to bottom.
  3. On delicate fabrics, hold it at 90° and use gentle strokes.

Where can I use it? Carpets, rugs, car mats and seats, couches, bedding, clothing, cat trees and pet beds. You can even use it directly on dogs and cats (and horses with the Pro or Max) with gentle strokes.

Where shouldn’t I use it? Avoid berber or looped carpet, knits and sweaters. The teeth can catch on loops.

How do I clean it? Shake off the hair, then wipe it or rinse it under water for 15–20 seconds.

How long will it last? Usually 2–3 years before the teeth start to dull.

Watch how it works: Pro video · Mini video

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