Where’s My Order?

See the latest update on your package. You’ll need your order # and the email you ordered with.

What Your Status Means

  1. Not Yet ShippedWe’re getting your order ready. This takes 1–2 business days.
  2. Label CreatedIt’s packed and waiting for the carrier’s first scan, usually within 24–48 hours. Our tracking page shows this as Pre Transit or Order Fulfilled.
  3. In TransitIt’s with the carrier. Tracking doesn’t update at every stop, so a quiet day is normal.
  4. DeliveredThe carrier marked it delivered. Not seeing it? Check your porch and mailroom, and ask your neighbors.
More about tracking your order
When to Reach Out

Contact us with your order # if:

  • You need to change your address or order. Tell us right away: we can update it until your shipping label is created.
  • It’s been more than 2 business days and it hasn’t shipped
  • Tracking hasn’t moved in 5 business days, or still says “label created” after 7
  • It’s been 3 business days since tracking said delivered, and it still isn’t there
  • Something arrived damaged or wrong. Send a photo and we’ll send a replacement. No return needed.
  • Something’s missing. Check for a second box, then send a photo of what you got.
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How do I use the Dental Wipes and Mold Stain Remover?Updated 6 hours ago

Dental Wipes

Keeping your pet’s teeth clean is easy!

  1. Slip a wipe over your finger.
  2. Gently rub your pet’s teeth and gums.
  3. Toss the wipe when you’re done.

Our wipes are alcohol-free, paraben-free, and lick-safe for cats and dogs. They’re gentle enough for daily use and a great addition to your pet’s dental routine, but they don’t replace regular veterinary dental care.

Mold Stain Remover

Our bleach-free gel is designed for non-porous surfaces, including washer gaskets, refrigerator and dishwasher seals, tiles, windowsills, and toilet rims.

  1. Apply the gel to the affected area.
  2. Let it sit for 3–5 hours.
  3. Wipe clean with a damp cloth.

Where shouldn’t you use it? Avoid porous surfaces like unsealed wood, natural stone, concrete, or fabric, and painted surfaces.

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