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Uproot Clean

Possibly! Email us at <a href="mailto:help@uprootclean.com">help@uprootclean.com</a> with your order number and the code.If the code was valid on the day you placed your order, we&#x2019;ll refund the difference.Code expired? Expired codes can&#x2019;t be applied after the fact.

Possibly! Email us at help@uprootclean.com with your order number and the code.

I forgot to use my discount code. Can you still apply it?

Discounts & Promo Codes

Do your products have a fragrance?

What’s included in the Grooming Kit?

What’s included in the Cordless Grooming Kit?

How loud is the Grooming Kit?

Does the Grooming Kit work on cats?

Do I need to replace dust bags?

Does the Grooming Kit come with a HEPA filter?

Grooming Kit: Troubleshooting suction, trimmer, and charging issues

Pet Grooming Kit

How do the washer tabs work?

Does it work in all washers?

Does it dissolve pet hair?

What’s in the washer tabs?

How often should I use the washer tabs?

Pro vs Ultra vs Turbo: which do I need?

How do I use the washer tabs?

Shouldn’t my washer clean itself with detergent?

Washing Machine Cleaner

What surfaces can I use the Uproot Cleaner on?

Does it work on human hair and dust?

Which Uproot Cleaner is right for me?

How do I use my Uproot Cleaner?

Xtra: the pole is missing or the height adjuster is stuck

Uproot Cleaner

What do the Pet Hair Dryer Sheets do?

Do the dryer sheets really work? How do they repel hair?

What’s in the dryer sheets?

Dryer Sheets

What’s in the Pet Care bundle?

QuickClean Gloves Pro: what’s in them?

Ear Wipes: what’s in them and how do I use them?

Eye Wipes: what’s in them and how do I use them?

Paw Cleaner: what’s in it and how do I use it?

How do I use the Dental Wipes and Mold Stain Remover?

Pet Care

Using Your Products

Where does my order ship from?

How long does delivery take?

Which countries do you ship to?

My tracking hasn’t updated or still says “label created.” What does that mean?

How do I file a shipping protection (SavedBy) claim?

Bought on Amazon, Walmart, TikTok Shop or in a store?

My order already shipped. Can I still cancel?

How do I change my shipping address?

Can I add or remove items from my order?

Can I upgrade or exchange my item?

Where is my order? How do I track it?

My order says delivered, but I don’t have it. What should I do?

I received an order I didn’t place. What now?

Can I cancel my order?

I ordered by mistake. What can I do?

Orders & Shipping

How do I start a return?

Who pays for return shipping?

When will I get my refund?

Can I return without the original box?

What if I’m outside the return window?

I got a refund confirmation, but where’s my money?

What is your return policy?

Returns & Refunds

An item is missing from my order. What should I do?

I received the wrong item. What should I do?

My item arrived damaged. What should I do?

My product isn’t working. What should I try first?

Problems With an Order

How do I skip, pause or change my delivery date?

I was charged for a subscription I didn’t expect. What should I do?

Can I swap products or change the quantity?

How do I cancel my subscription?

How do I manage my subscription?

Subscriptions

Why isn’t my discount code working?

How do your current deals work?

Can I combine discounts?

I can’t log in to my account. What should I do?

How do I unsubscribe from emails or texts, or delete my account?

I see a charge I don’t recognize, or I was charged twice. What should I do?

Account & Billing

How do I make a warranty claim?

What isn’t covered by the warranty?

Will this replacement part fit my model?

Can I get a replacement part?

What’s the warranty on my product?

How do I clean my Uproot Cleaner?

How do I store my Uproot Cleaner?

Parts & Warranty

Where’s My Order?

What Your Status Means

Quick Answers

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