Where’s My Order?

See the latest update on your package. You’ll need your order # and the email you ordered with.

What Your Status Means

  1. Not Yet ShippedWe’re getting your order ready. This takes 1–2 business days.
  2. Label CreatedIt’s packed and waiting for the carrier’s first scan, usually within 24–48 hours. Our tracking page shows this as Pre Transit or Order Fulfilled.
  3. In TransitIt’s with the carrier. Tracking doesn’t update at every stop, so a quiet day is normal.
  4. DeliveredThe carrier marked it delivered. Not seeing it? Check your porch and mailroom, and ask your neighbors.
More about tracking your order
When to Reach Out

Contact us with your order # if:

  • You need to change your address or order. Tell us right away: we can update it until your shipping label is created.
  • It’s been more than 2 business days and it hasn’t shipped
  • Tracking hasn’t moved in 5 business days, or still says “label created” after 7
  • It’s been 3 business days since tracking said delivered, and it still isn’t there
  • Something arrived damaged or wrong. Send a photo and we’ll send a replacement. No return needed.
  • Something’s missing. Check for a second box, then send a photo of what you got.
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Still Need Help?

Have your order # handy and we’ll take it from there.

Email Us

Send us a message with your order #. We’re here every day, 8 AM–8 PM ET. Please allow up to 1 business day for a reply.

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I got a refund confirmation, but where’s my money?Updated 5 hours ago

Your refund goes back to your original payment method, and banks can take up to 7 business days to post it.

Still not there after 7 business days? Email us at [email protected] with your order number, and we’ll send you proof of the refund to share with your bank.

Thinking about disputing the charge? Please reach out to us first. Opening a dispute with your bank freezes the refund until the dispute is closed.

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