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In TransitIt’s with the carrier. Tracking doesn’t update at every stop, so a quiet day is normal.
DeliveredThe carrier marked it delivered. Not seeing it? Check your porch and mailroom, and ask your neighbors.

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You need to change your address or order. Tell us right away: we can update it until your shipping label is created.
It’s been more than 2 business days and it hasn’t shipped
Tracking hasn’t moved in 5 business days, or still says “label created” after 7
It’s been 3 business days since tracking said delivered, and it still isn’t there
Something arrived damaged or wrong. Send a photo and we’ll send a replacement. No return needed.
Something’s missing. Check for a second box, then send a photo of what you got.

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Grooming Kit: Troubleshooting suction, trimmer, and charging issuesUpdated 5 hours ago

Weak suction? Remove the collection bin and reinstall it, making sure it clicks securely into place. Also check that the hose is in the vacuum port, not the blower port.

Trimmer not cutting? A little trapped hair might be the culprit!

Turn off the trimmer and remove the blade head.
Brush away any hair between the metal and ceramic blades and underneath the blade assembly.
Add one drop of blade oil and reattach the head.

Watch how to reattach the blade

Cordless kit not charging? Reach out to us! We have replacement charging cords available.

Still not working? Email us at [email protected] with your order number and a short video of the issue. Your Grooming Kit is backed by a 1-year warranty.

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