Where’s My Order?

See the latest update on your package. You’ll need your order # and the email you ordered with.

What Your Status Means

  1. Not Yet ShippedWe’re getting your order ready. This takes 1–2 business days.
  2. Label CreatedIt’s packed and waiting for the carrier’s first scan, usually within 24–48 hours. Our tracking page shows this as Pre Transit or Order Fulfilled.
  3. In TransitIt’s with the carrier. Tracking doesn’t update at every stop, so a quiet day is normal.
  4. DeliveredThe carrier marked it delivered. Not seeing it? Check your porch and mailroom, and ask your neighbors.
More about tracking your order
When to Reach Out

Contact us with your order # if:

  • You need to change your address or order. Tell us right away: we can update it until your shipping label is created.
  • It’s been more than 2 business days and it hasn’t shipped.
  • Tracking hasn’t moved in 5 business days, or still says “label created” after 7.
  • It’s been 3 business days since tracking said delivered, and it still isn’t there.
  • Something arrived damaged or wrong. Send a photo and we’ll send a replacement. No return needed.
  • Something’s missing. Check for a second box, then send a photo of what you got.
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Pet Grooming Kit

What’s included in the Grooming Kit?

Everything you need to groom at home, with a built-in vacuum that catches fur before it hits the floor.

What’s included in the Cordless Grooming Kit?

The Cordless Grooming Kit was discontinued in August 2026. Already have one? Your warranty and our support continue as usual.

How loud is the Grooming Kit?

At its quietest, it runs at just 52 dB, about the level of a soft conversation. With 10 adjustable levels, you can pick what’s most comfortable for your pet.

Does the Grooming Kit work on cats?

Yes! It’s quiet and gentle, so even picky cats can feel comfortable.

Do I need to replace dust bags?

Nope! The Grooming Kit uses a reusable dust bin. Just empty it, rinse it and reuse it.

Does the Grooming Kit come with a HEPA filter?

Yes! The HEPA filter traps pet hair, dander and dust inside, so less ends up in the air.

Grooming Kit: Troubleshooting suction, trimmer, and charging issues

Weak suction? Remove the collection bin and reinstall it, making sure it clicks securely into place. Also check that the hose is in the vacuum port, not the blower port.