Where’s My Order?

See the latest update on your package. You’ll need your order # and the email you ordered with.

What Your Status Means

  1. Not Yet ShippedWe’re getting your order ready. This takes 1–2 business days.
  2. Label CreatedIt’s packed and waiting for the carrier’s first scan, usually within 24–48 hours. Our tracking page shows this as Pre Transit or Order Fulfilled.
  3. In TransitIt’s with the carrier. Tracking doesn’t update at every stop, so a quiet day is normal.
  4. DeliveredThe carrier marked it delivered. Not seeing it? Check your porch and mailroom, and ask your neighbors.
More about tracking your order
When to Reach Out

Contact us with your order # if:

  • You need to change your address or order. Tell us right away: we can update it until your shipping label is created.
  • It’s been more than 2 business days and it hasn’t shipped.
  • Tracking hasn’t moved in 5 business days, or still says “label created” after 7.
  • It’s been 3 business days since tracking said delivered, and it still isn’t there.
  • Something arrived damaged or wrong. Send a photo and we’ll send a replacement. No return needed.
  • Something’s missing. Check for a second box, then send a photo of what you got.
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Have your order # handy and we’ll take it from there.

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How do the washer tabs work?Updated 4 days ago

Each tab breaks down the grime and detergent residue that build up inside your washer and loosens trapped pet hair, so your laundry comes out fresh.

What’s inside? An oxygen-based formula (sodium percarbonate) with enzymes.

What does it do?

  • Removes musty odors
  • Breaks down grime, residue and buildup
  • Loosens pet hair stuck in the drum and filter
  • Helps your washer last longer

Safe for my washer? Yes. It works in all washers, including HE, and it’s septic-safe.

Tip: Hot water works best.

Ready to clean? See How do I use the washer tabs?

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