Where’s My Order?

See the latest update on your package. You’ll need your order # and the email you ordered with.

Track My Order

What Your Status Means

Not Yet ShippedWe’re getting your order ready. This takes 1–2 business days.
Label CreatedIt’s packed and waiting for the carrier’s first scan, usually within 24–48 hours. Our tracking page shows this as Pre Transit or Order Fulfilled.
In TransitIt’s with the carrier. Tracking doesn’t update at every stop, so a quiet day is normal.
DeliveredThe carrier marked it delivered. Not seeing it? Check your porch and mailroom, and ask your neighbors.

More about tracking your order

When to Reach Out

You need to change your address or order. Tell us right away: we can update it until your shipping label is created.
It’s been more than 2 business days and it hasn’t shipped.
Tracking hasn’t moved in 5 business days, or still says “label created” after 7.
It’s been 3 business days since tracking said delivered, and it still isn’t there.
Something arrived damaged or wrong. Send a photo and we’ll send a replacement. No return needed.
Something’s missing. Check for a second box, then send a photo of what you got.

Quick Answers

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How-tos, which one to pick, and care tips

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Account & Billing

Signing in, charges, and email or text settings

Discounts & Promo Codes

Codes that won’t apply, current deals, and free shipping

Parts & Warranty

Replacement parts, what fits, and warranty help

Problems With an Order

Damaged, wrong, or missing items? Send a photo and we’ll sort it out.

Returns & Refunds

Refund status, our return policy, and how returns work

Still Need Help?

Have your order # handy and we’ll take it from there.

Email Us

Send us a message with your order #. We’re here every day, 8 AM–8 PM ET. Please allow up to 1 business day for a reply.

Pro vs Ultra vs Turbo: which do I need?Updated 3 days ago

All three deep clean your washer. The difference is strength.

Pro: 24 tabs, fragrance-free. Best for 1–2 pets and routine cleaning.

Ultra: 24 tabs, 40% more powerful than Pro, with a light, fresh scent. Best for multiple pets or heavy buildup.

Turbo: 12 extra-large tabs, our most powerful formula (5x larger and more powerful), with a light, calming scent. Best for groomers and very heavy use.

Not sure? Start with Pro. If odors come back quickly, step up to Ultra.

Sensitive to scents? Pro is our fragrance-free option.

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