Where’s My Order?

See the latest update on your package. You’ll need your order # and the email you ordered with.

Track My Order

What Your Status Means

Not Yet ShippedWe’re getting your order ready. This takes 1–2 business days.
Label CreatedIt’s packed and waiting for the carrier’s first scan, usually within 24–48 hours. Our tracking page shows this as Pre Transit or Order Fulfilled.
In TransitIt’s with the carrier. Tracking doesn’t update at every stop, so a quiet day is normal.
DeliveredThe carrier marked it delivered. Not seeing it? Check your porch and mailroom, and ask your neighbors.

More about tracking your order

When to Reach Out

You need to change your address or order. Tell us right away: we can update it until your shipping label is created.
It’s been more than 2 business days and it hasn’t shipped
Tracking hasn’t moved in 5 business days, or still says “label created” after 7
It’s been 3 business days since tracking said delivered, and it still isn’t there
Something arrived damaged or wrong. Send a photo and we’ll send a replacement. No return needed.
Something’s missing. Check for a second box, then send a photo of what you got.

Quick Answers

Browse by Topic

Orders & Shipping

Tracking, delivery times, and changes to an order

Using Your Products

How-tos, which one to pick, and care tips

Subscriptions

Skip a delivery, change dates, or cancel

Account & Billing

Signing in, charges, and email or text settings

Discounts & Promo Codes

Codes that won’t apply, current deals, and free shipping

Parts & Warranty

Replacement parts, what fits, and warranty help

Problems With an Order

Damaged, wrong, or missing items? Send a photo and we’ll sort it out.

Returns & Refunds

Refund status, our return policy, and how returns work

Still Need Help?

Have your order # handy and we’ll take it from there.

Email Us

Send us a message with your order #. We’re here every day, 8 AM–8 PM ET. Please allow up to 1 business day for a reply.

My product isn’t working. What should I try first?Updated 5 hours ago

Having trouble with your Uproot product? Let’s fix that!

Most issues have a quick fix! Find your product below for step-by-step troubleshooting:

Uproot Cleaner: Not picking up hair like it used to? See How do I use my Uproot Cleaner? for tips on getting the best results.

Uproot Xtra: Having trouble using your Xtra? Check out Xtra: the pole is missing or the height adjuster is stuck.

Grooming Kit: Low suction or trimmer not cutting? Head to Grooming Kit: Troubleshooting suction, trimmer, and charging issues for quick fixes.

Washing Machine Cleaner: Not getting the results you expected? Check out our cleaning tips.

Still need help? We’re here for you! Email us at [email protected] with your order number and a photo or video of the issue. Our tools are backed by a 1-year warranty.

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